What Defines A Monopoly?
Sometimes after writing my blog. They sit for days waiting for a fast enough internet speed to upload them to the internet. The more pictures that I add, the longer they take to upload. I really don't know why. I pay for the highest speed internet available in my area. There is only one choice, and unfortunately it is Comcast. I'm working with an older computer, so I thought that that may have been my problem. I recently had it checked out and cleaned up a bit at the local Mac dealer. I had two choices for that incidentally: iCapeSolutions and The Mac Express. iCape Solutions wanted $125 and to keep it for at least 24 hours. The Mac Express did it while I waited and only charged $29... Who do you think I went with? This post is not about where to get your Mac serviced however...
With my iMac functioning better than ever, I now was forced to find the real cause of my problems. After checking back in with The Mac Express, on their recommendation, I did a speed test on my internet service provider; Comcast. The results explained it all. Now I'm not a really technical person. So my tech-speak may be a little off, but my math is pretty good. Upon looking at my bill, I can tell two things. I pay just about seventy dollars a month for 20 mbps of internet service. I don't get anywhere near that. Upon talking with the fine folks at Comcast they still wanted to blame My equipment. "How old is your computer?" was a recurring question... "Not nearly as old as yours...", I said pointing over the counter at hers, "do you have fast internet?"After going back and forth for sometime, I was finally able to get her to dig through my account. She thought maybe I should replace their modem. So I went home, got the modem, brought it back to the Comcast office, where they did, finally, give me a new one. I took it home set up my network and... Wait for it... Wait for it....
With my iMac functioning better than ever, I now was forced to find the real cause of my problems. After checking back in with The Mac Express, on their recommendation, I did a speed test on my internet service provider; Comcast. The results explained it all. Now I'm not a really technical person. So my tech-speak may be a little off, but my math is pretty good. Upon looking at my bill, I can tell two things. I pay just about seventy dollars a month for 20 mbps of internet service. I don't get anywhere near that. Upon talking with the fine folks at Comcast they still wanted to blame My equipment. "How old is your computer?" was a recurring question... "Not nearly as old as yours...", I said pointing over the counter at hers, "do you have fast internet?"After going back and forth for sometime, I was finally able to get her to dig through my account. She thought maybe I should replace their modem. So I went home, got the modem, brought it back to the Comcast office, where they did, finally, give me a new one. I took it home set up my network and... Wait for it... Wait for it....
NOTHING HAD CHANGED!!!
So you can see how slow my TOP DOLLAR INTERNET SERVICE really is, I have included some screen shots of my internet speed tests. To be fair, I tested the speed on all of my devices. (Maybe it is an equiptment problem on my end) Also I tested it several times. So what you will see are the mid range readings that I found. I used my Desk top, my iPhone, and would have used my iPad, but the internet speed was so slow that I was unable to download the App. Here are the results:
This is a somewhat fuzzy but readable screenshot of my iMac.
This is a screen shot from my iPhone.
Does Comcast not like Mac users?
Does Comcast not like me because I don't own a television and get my programming from the Internet?
Does Comcast just provide an inferior service at a premium price?
Is there a way to get fast internet service on the Cape, and any level of customer service?
I would really like to know.
I'll keep you updated on my progress.